Everyone at diamondpainting.club is committed to making sure our customers’ maximum satisfaction.
To be eligible for returns, all returned Products must be unused,in the same condition and original packaging that you received it. Besides,all returns must be made within 14 days after the Product delivery date.Before you make the returns,please do contact our customer service to acquire a RETURN AUTHORIZATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.
We only accept Products returns that are identified as eligible for return or are received damaged. Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded. Return address will be provided by our customer service representatives through our email Sales@diamondpainting.club.
Once we receive and inspect your returns, we will email you to notify you that the returns have been received by us.The approval or rejection of your refund will be also notified in the email.
You are eligible for full refund only if you receive defective or damaged products.Once the refund is approved, a credit will automatically be applied to your credit card or original method of payment within 7 days.
Damaged or incorrect orders
If the Products you receive are damaged or defective during transit,missing,or incorrect Products in the package,please notify us within 7 days since the receipt day.Please email Sales@diamondpainting.club with your order number and a detail description of the problem. It will be very helpful to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Only defective or damaged Products are eligible for exchange service.Although we will check and pack the Products carefully before delivery, it is difficult to guarantee that there will be no accidental damage in transit.If unfortunately you receive a defective or damaged package,you can choose to return it for full refund.The second solution for this case is to exchange it for the same item, send us an email Sales@diamondpainting.club,we will help you get out of the hassle.
For any returns for exchanges,customers will be responsible for shipping cost back to diamondpainting.club. Please email us a copy of the shipping receipt,we will reimburse you the shipping cost.We will not deduct any original shipping charges out of your refund.
Only regularly priced Products are eligible for refunds, unfortunately off-price Products cannot be refunded. Please note that this policy is eligible for any Products purchased with a discount or sale code.
Customer products are not eligible for any returns,exchanges or refund.
Late or missing refunds
If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@diamondpainting.club.
Received my products after Christmas which I wasn't happy about when I received it there was 12 pkt of diamonds missing as this was a Christmas present and fist time buyer I am extremely upset ...I can't find where I can contact you so this is the only way I can hopefully get this matter sorted immediately ...Tina
I’ve been asked to review this product that I was supposed to have received 20 days ago but I never received it.
Have not done it yet
Appreciated quick delivery. Really liked how each individual drill was packaged making it much easier to set up thanking you.
I received everything I ordered in good condition and very quickly. Thank you
Custom pic, absolutely love it 👍
Gift to a ten year old girl, she loves it, it will take her a while to finish, it’s slow going. Very happy .
50 x 50 is an ideal size and the colours are great.
Most disappointed with the Mandala I purchased. The symbols on the canvas are almost impossible to decipher. Also there are no boxes around the symbols on the canvas so it's difficult to place the diamonds accurately. Furthermore, the diamonds (although square) do not completely cover the canvas, leaving gaps between the colours. The two other kits I purchased at the same time were given to others as gifts so I am waiting to get their feedback.
Pleased with my purchase.
Very happy with product 👍👍
thank you for the delivery of the diamond dotz kits. myself and my children aged 7 and 15 years old ,found the picture size was small and the symbols representing each different coloured bead was way to small making it really hard to see . overall all l was very disappointed with this product . l bought these pictures from you as it was cheaper but upset with what l got.
Love my snowman diamond . Great quality. Can’t wait to start it
Love the quality of the canvas and crystals. This is my second one and going to take me some time to finish it but I’m sure like my first one it will turn out just as great!!!
I have left a review, I have received my order thank you
Fantastic loved doing this painting
I have had my diamond painting for around 3 weeks now. I think this will take me 3 months to do just because of the size it's as big as my kitchen table. But every day I can't wait to get my daily chores done so I can sit down and do it. I can't wait to see the end product. I recommend anyone that's just looking around to use this company. They are very quick to answer any question and concerns you may have about your delivery. I got mine through the Christmas new year period and still had it sitting on my kitchen table before the date they said it would arrive. I would recommend this company to anyone. Very professional, polite, and I'm loving the product.
I purchased 3 products, but am still working on the first 1. Delivery was very quick & I have not found any problems at this stage.
Would purchase again.
Very happy with my purchase arrived within the given time frame
I gave this as a gift. I'm sure it was appreciated and enjoyed.
Absolutely gorgeous piece! Can’t wait til it’s finished.
Very pleased with product, granddaughter enjoying the challenge.
Great service with excellent selection of pictures
It was great quality
Thank you look forward to ordering more an recommending you
Am very disappointed with artmoon as I ordered 2x diamond dots and am still waiting for my delivery which was placed on 4th December 2019
I am sorry to say that I am very disappointed in the product. On opening box one I took out the two design sheets and the beads. Neither of the bead packets has the same number as on the design sheet. Also, not one of the individual bead packets has a number on it that matches the symbol or colour on the design sheet.its as if the wrong set of beads has been included. If I do not receive the correct beads I shall have to return the product for a full refund.
Speedy delivery and it's gorgeous. Couldn't be happier. Will definitely be buying more here
Love it, am addicted.
This is something me and my 10 yo daughter have been working on together. She loves doing it, it is super simple and easy to use. Didn’t come the any directions but just YouTube and we were under way. Quality so far seems good. Nice relaxing and bonding thing for just us 2. It has been fun to see it come together. Can’t wait until it is done!
Two things that I would like to know what do you finish your paintings off with to stop the loss of diamonds that don’t stick properly and do you have frames for the finished article
Was a gift for someone. They were very happy with it
We have yet to receive the product:(
Very disappointed that I haven't received this canvas. How long do I have to wait