Everyone at diamondpainting.club is committed to making sure our customers’ maximum satisfaction.
To be eligible for returns, all returned Products must be unused,in the same condition and original packaging that you received it. Besides,all returns must be made within 14 days after the Product delivery date.Before you make the returns,please do contact our customer service to acquire a RETURN AUTHORIZATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.
We only accept Products returns that are identified as eligible for return or are received damaged. Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded. Return address will be provided by our customer service representatives through our email Sales@diamondpainting.club.
Once we receive and inspect your returns, we will email you to notify you that the returns have been received by us.The approval or rejection of your refund will be also notified in the email.
You are eligible for full refund only if you receive defective or damaged products.Once the refund is approved, a credit will automatically be applied to your credit card or original method of payment within 7 days.
Damaged or incorrect orders
If the Products you receive are damaged or defective during transit,missing,or incorrect Products in the package,please notify us within 7 days since the receipt day.Please email Sales@diamondpainting.club with your order number and a detail description of the problem. It will be very helpful to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Only defective or damaged Products are eligible for exchange service.Although we will check and pack the Products carefully before delivery, it is difficult to guarantee that there will be no accidental damage in transit.If unfortunately you receive a defective or damaged package,you can choose to return it for full refund.The second solution for this case is to exchange it for the same item, send us an email Sales@diamondpainting.club,we will help you get out of the hassle.
For any returns for exchanges,customers will be responsible for shipping cost back to diamondpainting.club. Please email us a copy of the shipping receipt,we will reimburse you the shipping cost.We will not deduct any original shipping charges out of your refund.
Only regularly priced Products are eligible for refunds, unfortunately off-price Products cannot be refunded. Please note that this policy is eligible for any Products purchased with a discount or sale code.
Customer products are not eligible for any returns,exchanges or refund.
Late or missing refunds
If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@diamondpainting.club.
Excellent the kids love them !!
Quality, clearly marked canvas. Great colours. Enjoying working on it and looking forward to the end result. Judith. S. Australia
love doing these very theraputic
Beautiful picture lovely colors
I love these products that I have brought would be happy to buy again
Amazing picture enjoyed the time doing it thank you
I just love these diamond paintings. Diamond Painting Club have incredible paintings. Just live them
I have just started doing my diamond painting that I purchased a couple weeks ago. It is very addictive. Once you start, you want to keep going. It is also very relaxing. It takes your mind off things & is actually very therapeutic. Very keen to see what it will look like when finished.
So pretty. Going to give as a gift. Loved doing it.
Very nice project. High quality. Great finish.
Not completed yet but veery impressed
My husband is using this to try and give up smoking I got it for him hoping it would work, he has not given up but does go 2-3hrs without having a smoke cause he loves his diamond painting. The quality is really good. Very happy will buy more
Havent started yet. Really looking forward to it
At first I was really concerned by some of the colours choices (especially the flesh colour) but the closer I am to finishing this picture the more I love it!!
I am looking forward to this painting. It came beautifully packaged and in reasonable time.
Good quality and arrive in a reasonable time will recommend to friends and purchase again
The custom made dog painting It is turning out amazingly well
will certainly order more to give as presents to my daughters of their beloved pets
Have just started and so far very impressed will give a full review once I've completed the kit.
Just love my new diamond art
Did take a fair long time to receive my order but it finally arrived and I am enjoying doing my diamond painting now.
My Tiger picture is GREAT.
Loved doing this project. My first attempt. Very obsessed with this form of art. Thanks.
Item received, but not started. It does look nice & the price very reasonable.
Excellent service haven't finished it yet but looks amazing thank you
I purchased several diamond art kits not only for myself but for my 3 daughters who are loving them.
It’s hard to choose just one.
Loved doing it and very happy with end result
Very very pleased with my order so impressed that I have ordered 3 more
Carn’t wait to start this one it looks awesome
Great gift. Something to do and a beautiful picture to put on the wall
Very happy with kit and quality of dots.
Thoroughly enjoying this one!
I really enjoy diamond painting but Venice Water Town has come out exactly as I remembered.
Really happy with my purchase good quality definitely will buy some more6