Everyone at diamondpainting.club is committed to making sure our customers’ maximum satisfaction.
To be eligible for returns, all returned Products must be unused,in the same condition and original packaging that you received it. Besides,all returns must be made within 14 days after the Product delivery date.Before you make the returns,please do contact our customer service to acquire a RETURN AUTHORIZATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.
We only accept Products returns that are identified as eligible for return or are received damaged. Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded. Return address will be provided by our customer service representatives through our email Sales@diamondpainting.club.
Once we receive and inspect your returns, we will email you to notify you that the returns have been received by us.The approval or rejection of your refund will be also notified in the email.
Damaged or incorrect orders
If the Products you receive are damaged or defective during transit,missing,or incorrect Products in the package,please notify us within 7 days since the receipt day.Please email Sales@diamondpainting.club with your order number and a detail description of the problem. It will be very helpful to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Only regularly priced Products are eligible for refunds, unfortunately off-price Products cannot be refunded. Please note that this policy is eligible for any Products purchased with a discount or sale code.
Customer products are not eligible for any returns,exchanges or refund.
Late or missing refunds
If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@diamondpainting.club.
First Diamond painting attempt and really happy with the excellent product. Very easy to apply must admit I had to buy a set of jewellers magnifying glasses as at 70+ eyes not sharp, but now it is a breeze. Stick on the canvas is excellent quality, finished one and 90% on the second and winter is going quickly. For other first timers a good table good lighting,a light pad and comfortable chair is all you want. Ps I picked up a small led torch invaluable Thank you Neil and I will be purchasing more in the future. Quality excellent
I loved the final painting. Very easy to do took me around 10 days to finish the painting. Will be getting more painting to do. Thank you Jenny Smith.
I was very happy with the order, Thankyou so much
Finally finished and it looks fantastic in the frame. Going to hang on the wall. I have ordered 2 more as I think your site has the best to choose from.
Good quality and nice sparkles in the light. First one I’ve done and very much enjoyed doing it
Quick delivery and arrived in perfect condition
Happy with your diamond dotz should finish it soon
Had my 1st custom photo created and the result was amazing
It is the first project I started from the diamond dots I ordered. Totally enjoyed it. I ordered more projects.
very happy with this DP, fast delivery, thank you.
I've completed quite a few diamond paintings but this one is by far my favourite. The colours are amazing.
I am away on holidays and have not been home to do this diamond painting
I just finished this one and amazing! Picture is just beautiful 😍 it was so good to sit down and get stuck into the diamond painting <3 , will be ordering more after I finish my other two I have to do
I was very impressed with how quickly my painting arrived. I have purchased a few from your company now and I haven’t been disappointed. They are my “ go to place” when I’m depressed or my anxiety is on overdrive. I’m so glad that I found them and your brilliant company. Thank you so much for my quiet time.
Great painting, but would be even better if the birds were more distinctive.
I love the colours. Quick delivery of an undamaged product. I have just started it but can't wait to see the finished result. :) :) :)