Everyone at diamondpainting.club is committed to making sure our customers’ maximum satisfaction.
To be eligible for returns, all returned Products must be unused,in the same condition and original packaging that you received it. Besides,all returns must be made within 14 days after the Product delivery date.Before you make the returns,please do contact our customer service to acquire a RETURN AUTHORIZATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.
We only accept Products returns that are identified as eligible for return or are received damaged. Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded. Return address will be provided by our customer service representatives through our email Sales@diamondpainting.club.
Once we receive and inspect your returns, we will email you to notify you that the returns have been received by us.The approval or rejection of your refund will be also notified in the email.
You are eligible for full refund only if you receive defective or damaged products.Once the refund is approved, a credit will automatically be applied to your credit card or original method of payment within 7 days.
Damaged or incorrect orders
If the Products you receive are damaged or defective during transit,missing,or incorrect Products in the package,please notify us within 7 days since the receipt day.Please email Sales@diamondpainting.club with your order number and a detail description of the problem. It will be very helpful to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Only defective or damaged Products are eligible for exchange service.Although we will check and pack the Products carefully before delivery, it is difficult to guarantee that there will be no accidental damage in transit.If unfortunately you receive a defective or damaged package,you can choose to return it for full refund.The second solution for this case is to exchange it for the same item, send us an email Sales@diamondpainting.club,we will help you get out of the hassle.
For any returns for exchanges,customers will be responsible for shipping cost back to diamondpainting.club. Please email us a copy of the shipping receipt,we will reimburse you the shipping cost.We will not deduct any original shipping charges out of your refund.
Only regularly priced Products are eligible for refunds, unfortunately off-price Products cannot be refunded. Please note that this policy is eligible for any Products purchased with a discount or sale code.
Customer products are not eligible for any returns,exchanges or refund.
Late or missing refunds
If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@diamondpainting.club.
End product is awsum
Absolutely love doing this project it took about a month to finish but am delighted with the end result. It was 50x70 and it was a good quality product. The glue was really sticky compared to some of the other brands I’ve done. Definitely recommend buying from this company. My husband framed it and I am delighted can’t wait for the next one to arrive
Loved the product. Great craft. Great gift idea.
I just loved this painting. It has turned out so beautiful and it is a present for my best friend. she is a big dog lover and she really loves border collie dogs.
This picture reminded me of her dog.
I am off to find a frame for the painting as well. Her birthday is on this coming Thursday.
I have also done the 3 leopards and that was my first one ever. It is a very big one and took me 8 weeks to do. i am now a very big fan of Diamond Art Paintings.
Absolutely love it.
Very good service kept in contact product were great
Love these pictures! Have purchased multiple diamond art from here and will continue to do so.
My wife is very happy with the product thus far ! Faster shipping plz
Very happy with picture as very close to natural colours. Was easy to follow patterns & enjoyed competing it.
Very happy with my purchase
It was good to see it arrive. Though can't see why it could not arrive with the other item I ordered. Nice one!
I haven’t begun working in my pieces bit so far I love it!!!!
Brought as a gift was well excepted
Beautiful design. Very satisfied
it's was great to do a bit hard and I found that numbers would've worked the thing that got to me was all the different symbols looked the same
I love the kits from here; I've done 4 and each if them is exactly what I expect! Great service, great value. The only company that I buy from.
Very happy with the 2 diamond paintings I received from you recently. Good stickiness and solid design.
Good Hobby. Paintings are very good quality.
End of November we had a loss in our little family. My hubby has mossed his walking partner a lot. So a I decided to get a custom pic done. It turned out exactly as I wanted. I've sealed it and mow it's going to a professional framer to be framed for my hubby's birthday. I can't wait to give it to him. I will be ordering again. I have nothing bad to say. Process was easy and quick. There was enough drills to complete my pic. I love love love the end product.
I received the order quickly & the items were in a box which saved them from being squashed. The printing was clear & the codes were reasonably easy to follow, though a couple were printed too light to recognize. But overall very happy with purchase.
I love this painting
Very happy with purchase.
Thank you it's great my granddaughter can't put it down
There will be many purchases from us I am sure
Looks amazing! Had many compliments about it
Arrived much quicker than I expected
Can’t wait to start this one
Great service. Fantastic product. Fast delivery. Everything was included and was true to the picture shown.
A shame I didn't get my following order due to the disruption caused by factory renovation plus Corona Virus.
Full refund given
Will definitely re order when things settle down
We love diamond art, and are happy with the product. Quality is good, all bits and pieces are supplied so no extra expenses. Finishing always brings a sense of achievement after hours of fun. I love it even more as it gets my son off the x box.
Great product, gorgeous pictures.
Great reliable service
I am satisfied with with everything.
I found this company extremely easy to deal with.
I emailed a few times (I have purchased 5 items) & always got a quick response & always happy to help.
The delivery was fast with no problems at all.