Everyone at diamondpainting.club is committed to making sure our customers’ maximum satisfaction.
To be eligible for returns, all returned Products must be unused,in the same condition and original packaging that you received it. Besides,all returns must be made within 14 days after the Product delivery date.Before you make the returns,please do contact our customer service to acquire a RETURN AUTHORIZATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.
We only accept Products returns that are identified as eligible for return or are received damaged. Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded. Return address will be provided by our customer service representatives through our email Sales@diamondpainting.club.
Once we receive and inspect your returns, we will email you to notify you that the returns have been received by us.The approval or rejection of your refund will be also notified in the email.
Damaged or incorrect orders
If the Products you receive are damaged or defective during transit,missing,or incorrect Products in the package,please notify us within 7 days since the receipt day.Please email Sales@diamondpainting.club with your order number and a detail description of the problem. It will be very helpful to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Only regularly priced Products are eligible for refunds, unfortunately off-price Products cannot be refunded. Please note that this policy is eligible for any Products purchased with a discount or sale code.
Customer products are not eligible for any returns,exchanges or refund.
Late or missing refunds
If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@diamondpainting.club.
I have yet to start on this but looking forward to doing so very much
I am about halfway through this Diamond Dot enjoying it.
Item arrived as promised and without damage
Look forward to continuation as a customer, as 2 earlier. painting kits ordered through a different supplier April and June have not arrived and
Without response from inquiries
Absolutely thrilled with it, the exact colours that I was looking for...thank you...
I loved it very colourful
Absolutely love the quality and finished product
Not real happy with this painting. The definition was not there. Next time will get a bigger size for this type of painting.
Great painting. Goes perfectly with another horse painting that I have done. Very happy with the end result.
Thank you for the order, will recommend you to my family and friends.
Will revisit you real soon.
Quick delivery,absolutely my favourite thing to do is diamond art .Great product
Turned out very well.Thank you.
I love this piece. It has more detail and variety in the crystals, which creates a picture with more depth. Almost finished and looking for similar pictures. If you love the sea this is perfect.
Working on the 5th panel. Being a dragon it will be used as a memorial to my late daughter. Easy to follow instructions and the colours are vibrant. Mind you this is about my 5th-6th piece of work. There is always enough 'diamonds' to finish each piece. It is also good for kids that have ADHD as it helps them to focus. I am hoping to one day submit my fav pic of my daughter and hang it next to 'her dragon'. Thank you for your quality product, and will keep coming back for more.
This diamond painting is so beautiful. The shipping time was grate and everything came well packed. I would highly recommend.
Thank you seller for this beautiful art work.
Made it for my daughter who loves Dragonflies. She loved it. The colours were brilliant. I enjoyed making it.