1.Here are everything in the package for you to get start with diamond painting.
- 1x Pre-printed Numbered Canvas with sticky adhesive surface
- 1x Diamond Pen
- 1x Tweezers
- 1x Glue for the Diamond Pen
- 1x All the diamonds (square) needed
- 1x Diamond Tray
2.When will I receive my order?
We care about the speed of delivery and know its importance in improving customers’ shopping experience on our Site.
Total delivery time is estimated after payment is confirmed and based on the time for processing and the time for shipping.You will see a shipping schedule for your order in the payment confirmation we send to you via email. This will also appear in your account once your payment has been confirmed.
All orders are processed and shipped out from our warehouse in Asia. We process orders on weekdays from Monday to Friday. Normally it takes about 1-3 days for new orders to be processed and the order will be shipped the next day after the processing day.Please kindly allow extra time for your order to be processed during holidays and sale peak seasons. Please note that orders can not be shipped on weekends.
Free shipping 7-18 days (expect delivery in 7-18 days after order date)
If the product size is larger than 55*55cm, you will receive it within 7 – 12 days (calendar days).
If the product size is less than 55*55cm, you will receive it within 13 – 18 days (calendar days).
During sale peak seasons there may be a delay up to 5 days.
Tracking numbers and tracking links will be sent to you via email after shipping.It may take 1-2 business days for the tracking information to become available online after your order has shipped.
3.What happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Received my products after Christmas which I wasn't happy about when I received it there was 12 pkt of diamonds missing as this was a Christmas present and fist time buyer I am extremely upset ...I can't find where I can contact you so this is the only way I can hopefully get this matter sorted immediately ...Tina
I’ve been asked to review this product that I was supposed to have received 20 days ago but I never received it.
Have not done it yet
Appreciated quick delivery. Really liked how each individual drill was packaged making it much easier to set up thanking you.
I received everything I ordered in good condition and very quickly. Thank you
Custom pic, absolutely love it 👍
Gift to a ten year old girl, she loves it, it will take her a while to finish, it’s slow going. Very happy .
50 x 50 is an ideal size and the colours are great.
Most disappointed with the Mandala I purchased. The symbols on the canvas are almost impossible to decipher. Also there are no boxes around the symbols on the canvas so it's difficult to place the diamonds accurately. Furthermore, the diamonds (although square) do not completely cover the canvas, leaving gaps between the colours. The two other kits I purchased at the same time were given to others as gifts so I am waiting to get their feedback.
Pleased with my purchase.
Very happy with product 👍👍
thank you for the delivery of the diamond dotz kits. myself and my children aged 7 and 15 years old ,found the picture size was small and the symbols representing each different coloured bead was way to small making it really hard to see . overall all l was very disappointed with this product . l bought these pictures from you as it was cheaper but upset with what l got.
Love my snowman diamond . Great quality. Can’t wait to start it
Love the quality of the canvas and crystals. This is my second one and going to take me some time to finish it but I’m sure like my first one it will turn out just as great!!!
I have left a review, I have received my order thank you
Fantastic loved doing this painting
I have had my diamond painting for around 3 weeks now. I think this will take me 3 months to do just because of the size it's as big as my kitchen table. But every day I can't wait to get my daily chores done so I can sit down and do it. I can't wait to see the end product. I recommend anyone that's just looking around to use this company. They are very quick to answer any question and concerns you may have about your delivery. I got mine through the Christmas new year period and still had it sitting on my kitchen table before the date they said it would arrive. I would recommend this company to anyone. Very professional, polite, and I'm loving the product.
I purchased 3 products, but am still working on the first 1. Delivery was very quick & I have not found any problems at this stage.
Would purchase again.
Very happy with my purchase arrived within the given time frame
I gave this as a gift. I'm sure it was appreciated and enjoyed.
Absolutely gorgeous piece! Can’t wait til it’s finished.
Very pleased with product, granddaughter enjoying the challenge.
Great service with excellent selection of pictures
It was great quality
Thank you look forward to ordering more an recommending you
Am very disappointed with artmoon as I ordered 2x diamond dots and am still waiting for my delivery which was placed on 4th December 2019
I am sorry to say that I am very disappointed in the product. On opening box one I took out the two design sheets and the beads. Neither of the bead packets has the same number as on the design sheet. Also, not one of the individual bead packets has a number on it that matches the symbol or colour on the design sheet.its as if the wrong set of beads has been included. If I do not receive the correct beads I shall have to return the product for a full refund.
Speedy delivery and it's gorgeous. Couldn't be happier. Will definitely be buying more here
Love it, am addicted.
This is something me and my 10 yo daughter have been working on together. She loves doing it, it is super simple and easy to use. Didn’t come the any directions but just YouTube and we were under way. Quality so far seems good. Nice relaxing and bonding thing for just us 2. It has been fun to see it come together. Can’t wait until it is done!
Two things that I would like to know what do you finish your paintings off with to stop the loss of diamonds that don’t stick properly and do you have frames for the finished article
Was a gift for someone. They were very happy with it
We have yet to receive the product:(
Very disappointed that I haven't received this canvas. How long do I have to wait